Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you’ve tried the product and aren’t satisfied, we want to make it right. Please contact us at hello@calmorawellbeing.co.nz within 30 days of receiving your order, and we’ll organise a refund - no hassle. Your satisfaction is our priority.
How to start a return
-
Email us at hello@calmorawellbeing.co.nz with your order number and the reason for return.
-
We’ll reply within one business day with approval and a return address.
-
If required, send the item back within 14 days of approval. Items returned without prior authorisation will not be accepted.
Damaged or incorrect items
Please email photos of any damage/defect within 48 hours of delivery so we can put things right quickly.
Refunds
Once we receive and inspect your return, we’ll confirm by email. Approved refunds are processed to your original payment method within 3-5 business days; your bank may take an additional 5-10 days to post the credit.
If it’s been more than 15 business days since our approval and you haven’t seen the refund, contact us.
Non-returnable items
Gift cards, sale items, and any opened or partially used product can’t be returned.
Your rights
This policy is in addition to your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Questions?
We’re here to help - drop us a line at hello@calmorawellbeing.co.nz